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Best Rate Guaranteed

All users who reserve on Posadas hotel websites are guaranteed the best rate available per room; Grupo Posadas is committed to matching the lowest price, in case the client finds a lower fee on another reservation channel.

Brands in which the lowest rate guarantee applies: Grand Fiesta Americana, Fiesta Americana, Fiesta Inn, One, Gamma, Live Aqua, La Colección & Explorean.

Sites where the lowest rate guarantee applies: grandfiestamericana.com, Fiestamericana.com, Fiestainn.com, Onehoteles.com, Gammahoteles.com, Liveaqua.com, Explorean.com & lacoleccionresorts.com.

 

Terms and conditions:

  • We guarantee our prices. If, within 24 hours after booking with us you find a lower rate for the same trip through another travel agency, we will charge you the same amount for your reservation.
  • The lowest rate guarantee applies to the rate per available room published, you must meet the same features of the room that was confirmed and that can be reserved through any other channel. You must meet the following characteristics: Same room type, same hotel, same dates of stay, same number of guests, same monetary unit and same reservation policies.

How do you apply for the lowest rate guarantee?

  • must report within 24 hours after your reservation and be a valid reservation and confirmed through some of the Grupo Posadas websites and before 48 (forty-eight) hours of the scheduled arrival.
  • You must provide the URL of the site where you are comparing the offer, which must be valid at the time of validation with the same conditions of your trip.
  • Claim of the lowest rate warranty can only be requested through the next Best Rate Form
  • The client must complete and send all the required data and receive the acknowledgment of receipt to his mail entered in the form.
  • At that time a service or sales adviser will validate the comparative offer and grant the guarantee if necessary.

When does the lowest rate guarantee not apply?

  • Does not apply for claims after 24 hours of the reservation.
  • does not apply if the offer to compare is no longer valid.
  • Does not apply if it is not clear the origin of the offer that is presenting as evidence (it is not possible to corroborate existence / validity / conditions / promotion to be compared).
  • Does not apply for reservations whose payment guarantee has been declined.
  • Does not apply for new promotions announced within our sites.
  • Is not valid if the client has already used any of the reservation services.
  • Is not valid if rates are negotiated.
  • Does not apply to any fee that requires a member of a club or affinity program or other organization in which certain rates are offered only to a specific group of people
  • Does not apply to offers by print or electronic means such as email or bulletins.

Form to the mailboxes:: sclientes@posadas.com, cservice@posadas.com

Fiesta Rewards

Embrace the excitement of the Fiesta Rewards experience at Curamoria Collection hotels. Give your trips a different meaning and be part of the only frequent traveler program that really gets to know you.

Experience it at all our destinations, through our site, app, Fiesta Rewards line and Santander Fiesta Rewards.

Be part of Fiesta Rewards. Join here .